Refunds and returns are handled according to the nature of the product, service, installation status and payment stage.
Uninstalled products may be eligible for return where they are unused, complete, undamaged and returned with packaging and proof of purchase within the agreed return window.
Installed, configured, branded, customized, software-based, subscription-based or special-order items may not be fully refundable after work has started, except where OrangeMoon confirms a fault or non-delivery within the agreed scope.
Digital project deposits may be non-refundable once planning, design, coding, domain setup, hosting setup, third-party subscription, API configuration or project work has started.
Where a refund is approved, bank charges, gateway charges, logistics charges, installation labour, diagnostic fees or consumed subscription periods may be deducted.
Customers should contact OrangeMoon support with order reference, payment proof and reason for refund/return request.
