Warranty coverage depends on product type, manufacturer terms, installation condition and proof of purchase.
Warranty generally does not cover physical damage, water damage, power surge, wrong usage, tampering, unauthorized repair, cable damage, internet/SIM issues, subscription expiry or damage caused by third-party technicians.
Repairs and diagnostics may attract inspection fees. Replacement parts, accessories, transport/logistics, re-installation and reconfiguration may attract separate charges.
For CCTV, DVR/NVR, alarm systems, GPS trackers, software platforms and digital systems, maintenance may be required to keep systems reliable and secure.
Customers are encouraged to book periodic maintenance, keep devices protected from power surge, avoid unauthorized configuration changes and report faults early.
